ORDERING QUANTITY

The minimum order quantity is one box per item.
We recommend that you buy approximately 10% more tile than required for your project. This will allow for any breakage that might occur during shipment or installation.
If you have questions about the style and the quantity of tile you might require for your project, please let us know.

PRICES

When you send us your choice with the needed quantity you will receive a pro-forma invoice ex-works within 2 working days.
When you specify the delivery term, we send you a final pro-forma with all other details (transport cost by air or by sea, number of pallet, gross & net weight.) For all international orders, customers are responsible for customs and import duties of the destination country.

DELIVERY TERMS

• EX-WORKS
• FOB (the client designate the carrier)
• CFR (From local airport/port to the client’s nearest one)

PAYMENT METHOD

• 100% Advance against pro-forma invoice (Bank Transfer) for small orders
• Irrevocable and confirmed Letter of Credit for important orders

DELIVERY TIME

Typical delivery time frame is 5-7 days, if we have the product in stock.
On large orders, or if the product is not in stock, please allow 3-4 weeks for delivery.

UPON RECEIPT OF YOUR TILES

If the packaging appears damaged on the outside, please open all boxes immediately and check for contents and damage.
Please refuse to accept it from the carrier before doing a statement for insurance purposes.
You must notify us of any damage or problems within three days of receipt.

CUSTOM DESIGN

For any request for a special design or pantones, please send us the model and approximate quantity to be ordered. The R&D department will study the request and report you about feasability, price & production term.

DISTRIBUTORS, RETAILERS

In the following countries you could buy from our distributors or retailers:
Distributors

• FRANCE (Diffusion Céramique)
• RUSSIA, Moscou (GRETA WOLF)

Retailers

• INDIA, Ahmadabad (MS+ Marketing)
• MALTA (PAVASCO LIMITED)
• USA, Florida (LTS)
• ITALY, Sicile (SIMED)
• UK , Stockbridge (TERRA FIRMA TILES)
• NEDERLAND, Vessem (OSMUNDA)

We remain at your disposal to send you their coordinates.

NEW DISTRIBUTORS, RETAILERS

We have much pleasure in accepting to study any proposition to market our product in countries or cities where it is not available.
If you have any questions please contact us by phone at +216 26 31 32 76 or e-mail us at export@doremail.com